Privacy Policy

1. Introduction Edgecraft Homes Pty Ltd ("Edgecraft Homes", "we", "our", or "us") is an independent home design, sales, and marketing business. We work closely with our licensed builder partners to market and sell home designs, including those we own and others that are owned by our builder partners. We are committed to protecting the privacy of your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information We collect personal information from clients, website users, suppliers, and builder partners as necessary to perform our services. This may include:

  • Full name, address, and contact details;

  • Email address and other digital contact details;

  • Information related to your enquiry or transaction;

  • Financial details where relevant to processing expressions of interest;

  • Feedback or correspondence with us.

This information is collected when you:

  • Contact us by phone, email or via our website;

  • Subscribe to our newsletters or mailing lists;

  • Submit an enquiry about a home design or promotion;

  • Engage with us during events, promotions or consultations.

3. Purpose of Collection We collect, use and disclose your personal information primarily for:

  • Providing home design, sales, and marketing services;

  • Connecting clients with appropriate builder partners;

  • Responding to your enquiries;

  • Providing information about new offers, designs or services;

  • Meeting our legal obligations;

  • Managing relationships with clients, suppliers and builder partners.

4. Use and Disclosure of Personal Information We may use or disclose your personal information for the purposes described above. This may include sharing information with:

  • Builder partners to whom a design or lead relates;

  • Our professional advisors (legal, financial, etc.);

  • Service providers such as CRM, IT and marketing platforms;

  • Government or regulatory authorities as required by law.

We do not sell or rent your personal information to third parties.

5. Storage and Security We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. These include:

  • Secure digital storage systems and encrypted platforms;

  • Restricted access to staff and contractors on a need-to-know basis;

  • Disposal of data when no longer required through secure means.

6. Access and Correction You may request access to personal information we hold about you and ask for it to be corrected if inaccurate. Requests must be made in writing to privacy@edgecrafthomes.com.au. We may need to verify your identity before granting access.

7. Cookies and Analytics We use cookies and tracking tools on our website to improve your browsing experience and monitor engagement. These tools may collect anonymised usage data such as IP address, browser type, and visit duration. This data does not personally identify you.

8. Third-Party Links Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage users to read the privacy policies of any third-party websites they visit.

9. Overseas Disclosure In limited cases, your personal information may be stored or accessed by service providers located overseas (e.g., cloud storage providers). Where this occurs, we take reasonable steps to ensure that such recipients handle your personal information in accordance with Australian privacy law.

10. Unsolicited Information If we receive personal information we did not request, we will assess whether it is necessary for our business. If not, and if lawful to do so, we will destroy or de-identify the information.

11. Changes to this Policy Edgecraft Homes may update this Privacy Policy from time to time. The latest version will always be published on our website. We recommend you check this page periodically to stay informed.

12. Contact Us If you have any questions, concerns or complaints regarding this policy or the handling of your personal information, please contact us at: Level 2, 16/242-244 Caroline Springs Blvd Caroline Springs VIC 3023